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Fulfillment Policies

 / Fulfillment Policies

Antena Creativa LLC Fulfillment Policy for Credit Card Payments via Stripe® 

These policies will aid users determine how Agency Antena Creativa LLC fulfills orders and payments made by credit card via the payment processor Stripe. 

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person on this website and compliant to the Company’s terms and conditions, either therein or in a separate written contract. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing laws of the State of Florida. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same. 

Fulfillment Policy 

At Antena Creativa, we ensure that the services we provide are satisfactory. Customer satisfaction is our utmost priority as we take all complaints about the services we render very seriously. This Fulfillment Policy (the “Policy”) informs you about our delivery policy and the rules and guidelines relating to the refunds for services purchased from our Company. Please read this Policy carefully to understand your rights and also understand the requirements for the refund. Our services are billed in U.S. Dollars.

Delivery Policy 

At Antena Creativa LLC, we sell Artworks and Crafts. We deliver our services to clients all over the world via shipping.

Refunds 

We may offer returns in the following conditions: 

  • If there was a verified problem with the sold product. 

Exceptions 

Notwithstanding other provisions of this Policy, we may refuse to grant returns or refunds if: 

  • You received what you ordered, but simply changed your mind about the product.
  • You were aware or notified of the problems with the product before making the purchase.
  • You did not like your purchase.
  • You received the service/product and failed to make a report within 7 days from the date of the receipt

Return Policy 

At Antena Creativa, we sell artworks and crafts. In some circumstances we offer refunds. Our refund policy has been explained above.

Cancellation Policy 

The cancellation is up to the discretion of Antena Creativa LLC

How to make a complaint 

If you are dissatisfied with the service provided to you and you are eligible for a refund under this Policy, you must send an email to antenacreativa1@gmail.com stating your complaints and we will immediately verify your complaints. Refunds are issued at our discretion as they may be accepted or rejected.

Contact Us & Customer 

Service Contact Details For enquiries or comments regarding this Policy, customers may visit: